The Town Council mandate derives from Article 1 and chapter 12 of the Namibian constitution, and the Local Authorities Act, 1992, Act 23 of 1992 as amended, and is to govern and administer local authority affairs within the proclaimed local authority area of Ondangwa subject to legislation.

CALL CENTER

The Town Council offers a single point of contact to streamline its service to you – by doing so it keeps track of all incoming requests, comments, suggestions or complaints. Calls are logged and you and the Town Council can keep track of the progress of any issue.

All queries should be channeled through the call center, on (+264) 65 240 101.

By phoning our Call center, you can:

  • Check your account balance;
  • Confirm your change of address;
  • Confirm a change of contact details such as telephone and cellphone numbers;
  • Enquire about payment-related queries; and
  • Enquire about deposit information.

WASTE MANAGEMENT

  • Click HERE to download the flyer on waste management.
  • Click HERE to download the flyer on illegal dumping.

Disaster recovery - Flooding

  • Click HERE to download the flyer on flood preparedness.


Water Management - Billing

  • Click HERE to download the flyer on water billing.

Opening an Account

ALL CUSTOMERS
Every Household or Business should have their own water account; you can’t inherit an existing water and account from a previous owner of a property.

To open an account, go to our customer care center and ask for an Application for the Supply of Water contract/ water connection form.
Submit the completed form, together with the following standard documents:
  • A valid Namibia identity document;
  • Tittle of deed or House Transfer letter
  • Contact details, which include your name, telephone and cell phone numbers, physical and postal addresses, and email; and
  • The deposit amount (cash, cheque or internet banking).
  • For the informal settlements; you need to bring along an Allocation letter
Rates accounts will automatically be created in your name

Account Tariffs
Approved Tariffs for 2016/2017
Tariffs are set by the Council for the services it renders, such as water and refuse removal. These tariffs are reviewed once a year, with public comment sought on any increases. Click HERE to download the latest tariffs:

Please note: The documents are in Adobe Acrobat format. If you experience difficulties opening the files, download the latest version of the Adobe Acrobat reader here. Some of the files are quite large and may take several minutes to download (just a caution)

EMERGENCY NUMBERS

Police Service

Police: 065-242650
Police: 065-242663/242651

Fire Service

Fire brigade: 0814410889 / 0812798665
NAC Fire Services: 065-240515

Electrical Service

Electricity failures: 065-2822123 / 248847
NORED Toll-Free: 0800000100

Water Service

Burst water pipe: 065-240101


Ambulance Service

State Ambulance: 065 280400/1
Namibia Private Ambulance Services: 0819696/ 0811473387
Ondangwa Private Ambulance Services: 08190200
E-med: 081924

Hospital Service

Ondangwa Private Hospital: 065-242395/6

Ondangwa State Hospital: 065-280400/1/2/3